Refund policy
Return & Refund Policy
We have a 14-day return policy. This means you have 14 days from the day you receive the last item in your order to request a return or exercise your right to cancel.
To be eligible for a return, your item must be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.
To start a return, you can contact us at coveastudios@gmail.com. You can also submit a return or cancellation request through your customer account.
Please note that returns must be approved before being sent back. We will provide the return address and instructions by email. Items returned without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at coveastudios@gmail.com.
Order Cancellations
If your order has not yet been fulfilled or dispatched, you may request to cancel it by contacting us as soon as possible at coveastudios@gmail.com. Once an order has been dispatched, it can no longer be cancelled and must instead be returned in accordance with this policy.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you have received the wrong item. We will assess the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Sale items
- Gift cards
Exchanges
The quickest way to receive a different item is to return the original item once approved and place a new order separately.
Return Shipping
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 14 days of receiving the returned goods. Please note that your bank or card provider may take additional time to process and post the refund.
Where applicable under consumer law, any standard delivery charges paid with your original order will also be refunded. Additional charges for expedited or premium delivery services are non-refundable.
If more than 14 days have passed since we received your returned item and you have not received your refund, please contact us at coveastudios@gmail.com.