Refund policy
Returns & Exchanges
We want you to love your Covéa piece as much as we do.
All of our pieces are prepared with care and attention before being sent to you. As our swimwear is an intimate garment, we have strict hygiene requirements in place when it comes to returns and exchanges.
Need a Different Size?
We understand that finding the perfect fit online isn’t always easy. If you’ve ordered the wrong size, we’re happy to offer an exchange for a different size of the same item, subject to availability.
Exchange Eligibility
To be eligible for an exchange, your item must:
- Be unworn and unused.
- Have all original tags and the hygiene sticker attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase.
You must contact us within 14 days of receiving your order to request an exchange or return
Customers are responsible for the cost of returning the item to us. The cost of sending the replacement may also apply.
Please ensure that swimwear is tried on over underwear for hygiene reasons.
How to Request an Exchange
To start an exchange, please contact us at coveastudios@gmail.com.
All exchanges must be approved before being sent back. We will provide the return address and instructions by email.
Items returned without prior approval will not be accepted.
If you have any questions about returns or exchanges, please contact us at coveastudios@gmail.com.
Order Cancellations
If your order has not yet been fulfilled or dispatched, you may request to cancel it by contacting us as soon as possible at coveastudios@gmail.com.
Once an order has been dispatched, it can no longer be cancelled through this process. Any return or exchange request must be handled in accordance with this policy.
Non-Returnable Items
Due to the intimate nature of our swimwear, we cannot accept returns or exchanges for swimwear where the hygiene protection has been removed.
We are also unable to accept returns for:
- Sale items.
- Gift cards.
These exclusions do not affect any rights you may have under applicable consumer law.
Return Shipping
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning items to us.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Any applicable replacement shipping costs will be confirmed when your exchange is approved.
Refunds
As we offer exchanges for sizing issues, we do not offer refunds for swimwear simply because you have ordered the wrong size.
If your item is faulty, damaged or incorrect, please contact us at coveastudios@gmail.com so we can assist you.
Where a refund is applicable and approved, it will be issued to your original payment method within 14 days of receiving the returned goods. Please note that your bank or card provider may take additional time to process the refund.
If more than 14 days have passed since we received your returned item and you have not received your refund, please contact us at coveastudios@gmail.com.
Your statutory consumer rights are not affected by this policy.